Privacy Policy

At Tensor Industrial Parts Inc. ("Tensor," "we," "our," or "us"), we are committed to protecting the privacy and security of our customers, suppliers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Company name
• Email address
• Phone number
• Mailing address
• Job title
• Any information you provide through contact forms, quote requests, or email communications

Business Information

• Product inquiries and requirements
• Purchase and order details
• Supplier and customer information necessary to conduct business

Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of visits
• Referring website addresses

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and requests
• Provide quotations and product information
• Process orders and manage customer relationships
• Source and supply industrial automation products and components
• Improve our website, products, and services
• Send important business communications
• Comply with legal and regulatory requirements

3. Information Sharing

Tensor Industrial Parts Inc. does not sell, rent, or trade personal information to third parties.

We may share information with:

• Manufacturers and suppliers when necessary to fulfill product requests
• Service providers assisting with website hosting, IT support, and business operations
• Legal or regulatory authorities when required by law

All third parties are expected to protect information in accordance with applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed as completely secure.

6. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request deletion of personal information, subject to legal requirements

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Children's Privacy

Our website and services are intended for business and industrial customers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Tensor Industrial Parts Inc.
Ontario, Canada
Email: info@tensorip.ca
Phone: +1 (548) 384-0668
Website: www.tensorip.ca

By using our website, you agree to the terms outlined in this Privacy Policy.